Question: Okay, this is no big deal, but it is annoying, and > I knew there’d be some crap like this.
> I paid off my small mortgage this month (CitiMortgage). > Last month’s statement stated that I had a principal > balance of 1,280.97, with the usual regular payment > of 413.97 due on Oct. 1, $7.87 of that being interest. > So, I sent a check for 1,280.97 and they processed it > on Oct. 4th. When they posted the payment, they stopped > my account access to their Website (apparently their policy > when balance paid off, for some reason).
> I didn’t know that at the time and called to see what was > going on. My call was received by their Indian call center, > and I was told that my balance was zero. I figured I’d owe > a little interest, so I asked twice if they were sure it > was zero. I also asked if there were going to be any > fees of any kind that I was going to be stuck with. Both > guys I spoke with said no, that my balance was zero, and > that I would be getting payoff letter in a few days.
> Yesterday, I got a letter from CitiMortgage. First paragraph:
> “CitiMortage recently received payoff funds, which was less > than the amount required to pay your loan in full. However, > CitiMortage advanced $18.65 on your behalf to pay the loan > in full.”
> They went on to say that although the loan is > considered paid in full, they want to be reimbursed the $18.65. > I then called and asked about the $18.65, and got India > again. I believe the gist of what she said was that $8.65 > was for interest, and $10 for some payoff fee of some sort. > I’ve sent them the check. As I said, it’s not the money, > but this is annoying. This was my first mortage, so I > don’t know. Is this kind of strange?
Answer: As stated in other posts, you need to call and get the finally pay off amount. My comment now is about Citibank or Citimortage. We have dealt and are dealing with them with both our first and second mortgages and let me tell you I am so fed up with this call center in india! My goodness we have been going round and round with them. Half the time I cann’t even understand a word they are saying. Half the time I can’t get them to understand what I am asking. With something as important as loan terms and needing to understand the details before proceeding is of utmost importance. To leave this with a foreign call center is unbelievable. Any home loan I have ever had I had a loan officer that I talked with everytime I called in. The loan officer knows exactly what I need because he has been with me thru’ the whole process. I didn’t chose Citimortage or Citibank my original loan was sold to them. Believe me it has been a nightmare dealing with Citibank. Avoid them at all costs!!!
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